If you sent the wrong coins or missing memo/tag to your AscendEX coin address:

  1. AscendEX generally does not offer a token/coin recovery service.
  2. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, AscendEX may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
  3. You can contact us via the link: https://asdx.zendesk.com/hc/en-us/requests/new. We will review your request for an asset recovery upon the collected necessary information you provided and reply to you as soon as possible.
  4. If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc.  These operations can only be conducted by authorized staff under carefully security audit.  Please be patient as it may take over 1 month to retrieve wrong coins.