If you sent the wrong coins or missing memo/tag to your AscendEX coin address:
- AscendEX generally does not offer a token/coin recovery service.
- If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, AscendEX may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
- You can contact us via the link: https://asdx.zendesk.com/hc/en-us/requests/new. We will review your request for an asset recovery upon the collected necessary information you provided and reply to you as soon as possible.
- If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may take over 1 month to retrieve wrong coins.