AscendEX can NOT receive your crypto assets if they are deposited to a non-AscendEX addresses. We cannot help to retrieve those assets due to anonymous feature of transactions via blockchain.
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Articles in this section
- How to Deposit Digital Assets to AscendEX【PC】
- How to Deposit Digital Assets on AscendEX 【APP】
- How to Withdraw Digital Assets from AscendEX【PC】
- How to Withdraw Digital Assets on AscendEX 【APP】
- How to Check Transaction ID【PC】
- How to Check Transaction ID【APP】
- What is a destination Tag/Memo/Message?
- What is the number of block confirmations?
- How to Deal with Deposit That Has Not Been Credited
- Deposited Wrong Coins or Missing Memo/Tag
- How to Deal with a Withdrawal That Has Not Been Credited
- Why can tokens be deposited and withdrawn over more than one network?
- Deposit to a Non-AscendEX address
- FAQ about Deposit and Withdrawal