• Select the cryptocurrency you want to deposit.
• Select the deposit network. Make sure the selected network matches the network used by the withdrawal platform. If you select the wrong network, your funds may be lost and cannot be recovered.
• The platform will display the QR code and deposit address for the selected network. Copy the deposit address and paste it into the address field on the withdrawal platform.
• After the withdrawal platform confirms the withdrawal, the transfer will be processed. Depending on the blockchain and its network's current traffic conditions, block confirmation time will vary.
• Once block confirmation is complete, the cryptocurrency will be credited to your AscendEX Spot Account.

• Block confirmation time refers to the time it takes for a blockchain transaction to be submitted to the network and finally recorded in a confirmed block, which is the total time users wait for the transaction to be collected and confirmed by miner nodes.
• Block confirmation time can be used as an indicator to measure the average operating speed of a blockchain network; choosing different networks will result in different block confirmation times.
• The actual number of confirmations required before a transaction is finalized varies by network and mainly depends on the computing power, or hash rate, securing the network. For example, Bitcoin users generally consider a transaction highly secure after at least 6 block confirmations.

Please contact Customer Support or submit a ticket and provide the following information:

• Transaction ID/Transaction Hash for the deposit
• Currency, network, AscendEX deposit address, and deposit amount information