1. Password

You should set a complex and unique password with at least 8 characters which ideally includes lowercase letters, uppercase letters, numbers, and special characters. Your password should not show any fixed pattern, such as your name, email address, birth date, phone number, or any easy-to-access information. Patterns like 123456, qwerty, ascendex123, qazwsx and abc123 are not recommended, as opposed to desirable examples such as )kIy&5M<. or +8HJLKw&Yum“}. You can also further secure your account by regularly changing your password (once every two months). It’s suggested to use password manager 1 Password or Last Pass to record and manage your password.

More importantly, please don't disclose your password to other people. Employees from AscendEX will never ask for your password.


2. Two-factor Authentication

We would recommend you binding Google Authenticator, which is a dynamic password generator introduced by Google. You need to scan the bar code or enter the encryption key. Then, the Authenticator will generate a 6-digit verification code every 10-15 seconds. When the Google Authenticator is enabled, you need to enter the 6-digit verification code shown on Google Authenticator every time you log in to AscendEX.

Click here to check how to set and use Google Authenticator.


3. Be Cautious of Phishing Attack

Be cautious of emails sent to you in the disguise of AscendEX. Try not to click links or attachments contained in those suspicious emails. Make sure that you log in to the official website. AscendEX will never ask for your password, email verification code, or Google verification code.