Dear Users,


With the majority of system restoration and preparation near completion, all trading services are on schedule for re-launch across web and APP platforms at 11:00 p.m. EST November 9th. Please make note of the following details in support of an orderly market open and trading operations.


1. For Cash, Margin, and Futures trading products, all open orders posted prior to the service suspension period have been canceled. In support of market liquidity and depth, all orders during the first thirty minutes of trading will be automatically converted into "Post-Only" order type. Then all order types will be supported after 11:30 p.m. EST.


2. For Margin Trading, any margin interest incurred since the start of service suspension period will be waived for now. Margin interest will start to be accrued 24 hours after the trading resumes.


3. The liquidation engine and related processes for both Margin and Futures Trading will be re-enabled 20 minutes after the normal trading resumes with all order types, around 11:50 p.m. EST.


4. Staking, Yield Farming, and BTMX Investment Interest income will be credited from throughout the service suspension period.


5. Withdrawal and Deposit functionality will be temporarily suspended to allow further wallet sync to up-to-date transactions on-chain for all assets. It might take up to 24 hours to complete the process. Detail ETA will be provided shortly.


Transparency and client-first service have always been the core values of We are sincerely sorry for all the inconvenience caused by this unprecedented AWS service suspension. Taking your feedback into account, we have started the thorough review of external vendors and internal risk assessment to mitigate this type of severe operational disruption risk in the future.


Again, thank you very much for your patience and continued support. Please stay tuned for future announcements on when withdrawal and deposit functionality will resume shortly. Team
Nov 9, 2020