AscendEX Team
AscendEX Update on Official Communications and Customer Claims Portal
AscendEX is establishing dedicated channels to provide users and other stakeholders with clearer and more consistent information regarding the company’s current status.
Official communication channels
Going forward, official updates concerning AscendEX’s restructuring, insolvency process, customer claims and other material developments will be published through:
- ascendexannouncement.com
- The official AscendEX account on X
Users should rely only on information published through these official channels. The new announcement website will serve as the principal archive for future notices and updates.
Customer balance and claims portal
The existing ascendex.com website is being repurposed as a secure customer-information and claims portal. The portal is intended to allow eligible users to:
- Access and review their recorded account balances;
- Submit a claim or register their account information;
- Provide supporting documents where required; and
- Receive information concerning the applicable claims process.
We are targeting 5 September 2026 for the initial launch of the portal. This is an estimated launch date and may change if additional technical, security or legal work is required. We will provide confirmation through the official channels when the portal is available.
The portal will not initially support trading, deposits or withdrawals. Displaying a balance or accepting a claim submission does not constitute confirmation that a claim has been admitted, determine its legal status or priority, or guarantee the timing or amount of any recovery or repayment. The treatment of customer claims will depend on the outcome of the restructuring discussions and any applicable formal insolvency process.
Current company status
AscendEX continues to pursue two paths in parallel:
- Exploring potential rescue, recapitalization and restructuring alternatives that may preserve value and improve outcomes for users and other stakeholders; and
- Preparing for and taking the necessary steps toward a formal insolvency process.
No assurance can presently be given that a rescue or restructuring transaction will be completed. AscendEX also cannot currently provide a timetable for the resumption of withdrawals or confirm the amount that customers may ultimately recover.
Further material developments will be communicated through ascendexannouncement.com and the official AscendEX account on X.
Security warning
AscendEX will never ask users to make an additional deposit, disclose a password or private key, or pay a fee to access the claims portal. Users should be alert to impersonators and fraudulent websites and should access the portal only by entering ascendex.com directly into their browser.
AscendEX Management
22 August 2026